Automate Guest Follow-Up So Nothing Falls Through After Checkout
Email automation, SMS, review requests, and rebooking campaigns—connected to Hostaway, Guesty, Lodgify, and Hospitable. Set once; runs on every stay.
What is SparkHost?
Who is it for? SparkOS is built for vacation rental hosts and property managers who have guests but lack a system to market to them, reduce OTA dependence, and grow revenue without hiring a marketing team.
What problem does this solve? Manual guest follow-up fails at scale, hurting reviews, repeats, and direct bookings.
Outcomes: SparkOS automates post-stay email, SMS, reviews, and rebooking campaigns from PMS data.
Follow-up doesn't scale manually
Hosts intend to send thank-yous, review asks, and return offers. Operations always wins—guests get silence until someone remembers weeks later.
Generic templates feel corporate; one-off messages don't scale across properties.
Without PMS triggers, follow-up is disconnected from real stay dates, languages, and booking channels.
Why automation converts fast
Immediate understanding
Hosts know they need follow-up—they don't need education on why it matters.
Revenue-linked workflows
Review velocity, repeat bookings, and direct conversion all start post-stay.
Pillar 4: Marketing automation
SparkOS owns automated guest communication—not generic email tools.
What SparkOS automates
- 1
Post-stay thank-you and review ask
Timed sequences in the guest's language with brand voice—not spam.
- 2
Rebooking and anniversary windows
Return offers trigger from PMS stay history automatically.
- 3
SMS where guests reply
High-intent channels for gap fills and abandoned booking recovery.
- 4
Measure revenue, not opens
Tie sends to direct bookings and repeat stays from your PMS.
Automation outcomes
3x
Higher conversion on PMS-timed vs manual blasts
85%
Less operator time on routine guest comms
+18%
Direct share lift within 90 days
Related SparkHost capabilities
Frequently asked questions
- What is SparkOS?
- SparkOS is the marketing operating system for vacation rental hosts. It sits on top of your PMS—not replacing it—and turns reservation and guest data into repeat bookings, direct revenue, and automated campaigns.
- Does SparkOS automate review requests?
- Yes. Post-stay flows include review requests and rebooking offers timed from checkout and stay data in your PMS.
Put guest follow-up on autopilot
Connect your PMS and launch your first automation in minutes.