Generic AI chatbots fail hospitality
Support-style chatbots answer FAQs but never close bookings. Guests want fast, useful responses that move toward a reservation — not corporate filler.
Hosts managing multiple properties cannot personally respond to every DM across WhatsApp, Instagram, and email — especially across languages and time zones.
Missed inquiries and slow replies mean lost revenue. In hospitality, speed and tone directly impact conversion.
What Liev does
Liev handles inbound guest inquiries on WhatsApp and Instagram DMs. It reads conversation history, detects language, and drafts responses ready to send or auto-send.
When a guest asks about restaurants, activities, or extras, Liev recommends SparkOS partner offers and sends purchase links — conversational commerce built in.
For booking inquiries, Liev checks PMS availability, quotes pricing, handles objections, and sends secure payment links via Pix or card checkout.
Liev across channels and languages
- 1
WhatsApp + Instagram unified
One AI concierge across the channels where guests actually message you — no switching between apps.
- 2
Multilingual by default
Drafts to guests are always in the guest's language. Insights for you are in your account language.
- 3
Booking flow end-to-end
Inquiry → qualification → payment link → PMS sync. Liev manages the full flow autonomously or with host approval.
Operator-grade AI
“Liev handles 80% of our pre-booking conversations without us touching them. The drafts it sends feel like we wrote them.”
— Host, boutique vacation rental brand
Deploy Liev on your properties
AI concierge included with SparkOS. Connect WhatsApp and go live in one afternoon.
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