Last Updated: May 10, 2025

Summary

SparkHost ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information—particularly the data obtained through Meta's platforms (Facebook and Instagram)—and outlines your rights regarding that data.

1. Information We Collect

1.1 Account and Profile Data

Registration information: Name, email address, and password.
Business details: Vacation rental property information (e.g., address, photos, descriptions) that you provide.

1.2 Platform Data from Meta

With your consent, we access certain data via Meta's APIs, including:

Instagram Business Insights: Performance metrics for business accounts.
Page Content Management: Ability to view, publish, and manage content on connected Facebook Pages.
Instagram Content Publishing: Post directly to Instagram Business accounts.
Engagement Insights: Access to post performance data, including reach and interactions.
Call-to-Action Management: Manage buttons on Facebook Pages.
Basic Instagram Profile Information: Username, profile details, and media.
Business Asset Access: Information related to linked business accounts.
Public Content Access: View publicly available Instagram content.

1.3 Automated Logs and Cookies

Log files: IP address, browser type, and timestamps for troubleshooting.
Cookies and Web Beacons: Enhance user experience by remembering preferences.

2. How We Use Your Information

2.1 Service Delivery

Content Creation: Schedule and publish social media posts.
Performance Analytics: Provide insights on engagement and booking link clicks.
Customer Support: Respond to inquiries and resolve issues.

2.2 Product Improvement

Analyze aggregated, anonymized data to enhance features.

2.3 Notifications

Send service updates, administrative alerts, and billing reminders.

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We work with trusted vendors (e.g., hosting and analytics providers) under strict confidentiality agreements.

3.2 Legal Compliance

We may disclose data if required by law or to protect our rights and safety.

4. Data Retention

We retain personal data while your account is active and as needed for legal compliance. Log data is stored for up to 12 months for analysis.

5. Your Rights and Choices

5.1 Access and Correction

You can review and update your profile information in Settings.

5.2 Data Deletion

Request deletion by contacting us at privacy@sparkhost.com, unless retention is legally required.

5.3 Cookie Preferences

Adjust browser settings to block or delete cookies.

6. Security Measures

We implement industry-standard protections, including encryption and access controls, to safeguard your data.

7. Children's Privacy

Our services are not intended for users under 13. We do not knowingly collect data from minors.

8. Policy Updates

We may revise this policy periodically. Significant changes will be communicated via email.

9. Contact Us

For questions about this policy or your data, please contact:

SparkHost Privacy Team

Email: support@sparkhost.com