Pre-arrival window
Trigger
Flight lands early · 3-night stay · family booking
AI reasoning · execution
Offers early check-in + airport ride bundle
Revenue impact+ $74 / arrival
Spark Shop intelligently offers upgrades, experiences, products and services at the perfect moment throughout the guest journey.
Embedded into your PMS, messaging and payments — live across every stage of the stay.
Guest journey signal
>Day 3 of stay · sunny weather · guest browsed wine list twice.
Guest context detected
Family of 4 · arrives 2pm · 5-night stay
AI matches an offer
Late checkout 3pm · +$45
Offer delivered in chat
WhatsApp · 1-tap purchase
Instant secure payment
Cards · Pix · installments
Revenue booked
Logged to PMS · payout queued
Spark Shop reads every signal in the guest journey, then turns intent into revenue — automatically, at the moment it actually converts.
Arrival timing
Flight ETA · check-in window · time of day
Stay duration
Length, weekday/weekend mix, holiday windows
Booking value
ADR, channel margin, loyalty tier
Past behavior
Prior purchases, repeat-guest history
Occupancy data
Empty nights, late checkout availability
Guest preferences
Diet, kids, occasion, language
Trigger the right offer
Pre-arrival, in-stay, or post-checkout
Bundle services automatically
Late checkout + wine + airport ride
Optimize the timing
Send when guest is likely to convert
Maximize conversion
Test, learn, lift revenue per stay
Every offer is one tap away — embedded in the channels guests already use, paid through the systems they already trust.
Guests buy on the device already in their hand. No accounts, no friction.
Pay directly inside the conversation. Cards, Pix, installments — all native.
Hospitality-grade payments built in. No redirect to a third-party storefront.
Post-booking upgrades, in-stay recommendations, post-checkout follow-ups.
Wine delivery · Suite 412
Late checkout 3pm
In-stay link
Airport ride · Sunday
SMS
Sunset boat tour · 2 guests
Concierge chat
Every operational moment becomes a revenue moment — triggered, reasoned, executed and measured with zero added work for the host.
Trigger
Flight lands early · 3-night stay · family booking
AI reasoning · execution
Offers early check-in + airport ride bundle
Trigger
Suite next door empty for 2 nights
AI reasoning · execution
One-tap room upgrade pushed at check-in
Trigger
Day 2 · spa search detected in chat
AI reasoning · execution
Couples massage offer · pay-now link
Trigger
Guest opened wine offer · didn't pay
AI reasoning · execution
Soft follow-up with installment option
Trigger
3rd stay · last visit bought breakfast kit
AI reasoning · execution
Pre-arrival breakfast + late checkout combo
Trigger
VIP segment · high lifetime value
AI reasoning · execution
Private experiences priced for the segment
Spark Shop turns every interaction into a tracked revenue event — reported back into the PMS, channel manager and host dashboard.
0%
Increase in guest spend per stay
0%
Upsell conversion rate across the journey
+ $0
Average extra revenue per booking
0%
Repeat-guest purchase rate, automated
Set your real bookings volume and the average ticket of an automated offer. See the monthly revenue Sparkhost adds on top — without changing your rates.
Expected additional monthly revenue generated automatically by Spark Shop, on top of your existing bookings.
One commerce layer wired into your PMS, channel manager, guest messaging, payments and guest profiles — turning every operational signal into a revenue event.
Hospitality systems
PMS · Channel Manager
Spark Shop
Where revenue closes
Guest channels & payments
PMS
Reservations, rates, occupancy in real time
Channel Manager
OTA sync · multi-property inventory
Messaging
WhatsApp · email · unified inbox
Payments
Cards · Pix · installments · payouts
Identity
Guest auth · check-in · KYC
Guest Profile
Preferences, history, lifetime value
Spark Shop transforms guest interactions into intelligent revenue opportunities across the entire hospitality journey.