Sparkhost uses AI-powered hospitality intelligence to automatically build loyalty, increase repeat bookings and maximize guest lifetime value.
Embedded into your PMS, messaging and guest profiles — live across every stay and every return.
Guest signal
Mariana · 3rd stay · ocean view · anniversary in 9 months.
Guest completes a stay
Check-out logged · profile enriched
Hospitality memory updated
Preferences, dates, spending and history saved
AI detects rebooking opportunity
Season match · anniversary window · repeat pattern
Personalized loyalty offer triggers
Exclusive experience · invitation · personal note
Guest books again
Direct booking · revenue posted to PMS
Memory captured
Return signals detected
Personalization composed
Every preference, every conversation, every past stay — captured into a living guest profile that gets sharper with every visit. Not a database. A relationship that grows.
Stay history
Past nights, properties, occasions and channels
Preferences
Room type, view, bed setup, diet, language
Celebrations & moments
Anniversaries, birthdays, family milestones
Communication history
Channel preference, response timing, tone
Spending behavior
Average spend, upgrades, in-stay extras
Travel patterns
Season, lead time, repeat windows
Mariana · 4th stay
Updated automatically with every interaction
Sparkhost identifies the perfect moment to bring each guest back — and triggers the right relationship gesture without manual work. Predictive, hospitality-native, never campaign-y.
Guest signal
Booked last December · same window approaching
AI reasoning
Likely seasonal traveler · high return affinity
Automated experience
Pre-season personal invitation with held dates
Guest signal
First stay celebrated a wedding · 12 months later
AI reasoning
Emotional anniversary window detected
Automated experience
Anniversary suite gesture + private dinner
Guest signal
3rd stay in 18 months · always Friday → Sunday
AI reasoning
High-frequency weekend relationship
Automated experience
Curated weekend pre-book + personal note
Guest signal
12 months without contact · loved past stays
AI reasoning
At-risk relationship · still high affinity
Automated experience
Warm reactivation invite · soft incentive
Guest signal
Top 5% lifetime value · referred 2 friends
AI reasoning
Strategic VIP · relationship investment moment
Automated experience
Private host welcome · curated experience
Guest signal
Checked out 24h ago · 5-star sentiment
AI reasoning
Peak goodwill window · open to invitation
Automated experience
Personalized thank-you + return offer
Sparkhost doesn't hand out coupons. It composes premium hospitality moments that match each guest's story — automatically, in the moment they're most likely to feel them.
Room upgrades, late checkouts, premium views — offered to the right guest, not everyone.
Private dinners, in-room surprises, custom moments timed to the guest's story.
Tailored itineraries, exclusive partners, hospitality moments unavailable on OTAs.
Loyal guests are recognized the moment they touch any channel — the host welcomes warmly, every time.
Composed by AI · in motion
Personal offers triggered in real time
Anniversary suite · June 14
WhatsApp · personal invite
Welcome back · room she loved
Email · 4th stay
Private chef dinner · Saturday
Concierge chat
Seasonal weekend · dates held
WhatsApp · December
Loyalty stops being a slogan. Every gesture is measurable, every relationship adds to lifetime value, every guest contributes more over time.
0%
Repeat bookings · up from 18%
$0
Average guest lifetime value · up from $8,400
0.0×
Repeat booking multiplier per loyal guest
0%
Direct booking growth · less OTA dependency
Sparkhost wires every guest touchpoint into one hospitality memory — from PMS to messaging to payments — so every loyalty gesture is instant, personal and tracked.
Hospitality systems
Operational signals
Sparkhost memory
Loyalty in motion
Relationship channels
End-to-end flow
PMS
Reservations, history and occupancy in real time
Guest messaging
Unified hospitality inbox · context preserved
Personal hospitality sequences · timed to the guest
Direct conversational loyalty · 1-tap response
Guest profile
Living preferences, history and lifetime value
Loyalty experiences
Premium gestures, invitations and upgrades
Host instruction
Re-engage guests who stayed last summer.
Sparkhost takes over
Identifies guests
Last summer's stays · high-affinity segment
Personalizes offers
Custom invitation per guest story
Launches campaigns
WhatsApp · email · concierge chat
Drives repeat bookings
Revenue posted · profiles updated
Sparkhost transforms guest interactions into intelligent long-term relationships that drive repeat revenue.