WhatsApp is your booking channel — if you can keep up
Guests message on WhatsApp expecting fast answers. Miss the 24-hour response window and the inquiry goes cold — or back to Airbnb.
Manual replies do not scale across properties, languages, and time zones. Hosts either hire staff or lose bookings to slower competitors.
Generic chatbots feel robotic and kill trust. Hospitality guests expect helpful, human-quality responses that move toward a booking — not FAQ deflection.
Liev: AI concierge built for booking conversion
Liev is SparkOS's AI guest concierge. It reads inquiry context, answers property questions, checks availability against your PMS, and sends secure checkout links inside WhatsApp.
Every draft is copy-and-paste ready in the guest's language. Liev does not just answer questions — it drives one clear outcome: pay, confirm, or book direct.
Hosts review and approve when they want control. Liev handles the rest 24/7, including follow-ups when guests go quiet mid-conversation.
The guest journey on WhatsApp
- 1
Guest inquires on WhatsApp or Instagram
Liev responds instantly with property details, availability, and pricing — in the guest's language.
- 2
AI qualifies booking intent
Liev asks the right questions, handles objections, and recommends upsells or partner experiences when relevant.
- 3
Payment link sent in-chat
Guest pays via Pix or card through SparkOS's secure checkout. Booking syncs to your PMS automatically.
Results from WhatsApp-first hosts
“Our average response time dropped from 4 hours to under 2 minutes. Direct bookings from WhatsApp doubled in 60 days.”
— STR operator, coastal Brazil portfolio
Put WhatsApp on autopilot
Connect official WhatsApp Business and let Liev handle inquiries while you sleep.
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